At Travel Edgepro, we strive to make your travel experience as smooth and hassle-free as possible. However, we understand that sometimes plans change unexpectedly. This Refund Policy outlines the circumstances under which refunds may be issued for flights, hotels, and travel packages booked through Travel Edgepro.
Flight refunds are subject to the cancellation and refund policies of the respective airlines. Each airline has its own rules regarding refundable and non-refundable tickets, cancellation fees, and processing timelines. Travel Edgepro acts as an intermediary and will assist you in processing refund requests, but the final decision rests with the airline.
Refundable Tickets: If you purchased a refundable fare, you may be eligible for a full or partial refund depending on the airline's policy. Refund processing typically takes 7 to 21 business days, though some airlines may take up to 30 days.
Non-Refundable Tickets: Most discounted and promotional fares are non-refundable. However, some airlines may offer travel credits or vouchers for future use instead of cash refunds. In certain cases, taxes and surcharges may be refundable even if the base fare is not.
Flight Cancellations by Airline: If your flight is cancelled by the airline due to operational reasons, weather, or other circumstances, you are generally entitled to a full refund or rebooking at no additional cost. Travel Edgepro will assist you in securing your refund or alternative arrangements.
Hotel refunds depend entirely on the cancellation policy of the property you booked. Hotels offer various rate types:
Free Cancellation: If you booked a free cancellation rate, you can cancel up to the specified deadline (usually 24 to 72 hours before check-in) and receive a full refund. Cancellations after the deadline may incur charges equivalent to one night's stay or the entire booking amount.
Non-Refundable Rates: These rates offer lower prices but do not allow cancellations or changes. No refund will be issued if you cancel a non-refundable hotel booking.
For custom travel packages (including flights + hotels + activities), refund eligibility varies based on the individual components. Some elements may be refundable while others are not. Travel Edgepro will provide you with the specific cancellation and refund terms for your package at the time of booking. We recommend reviewing these terms carefully before confirming your reservation.
To request a refund, please contact our customer support team via call, WhatsApp, or email. Provide your booking reference number, travel dates, and reason for cancellation. Our team will verify your booking and guide you through the refund process. Refunds will be credited back to the original payment method used at the time of booking.
Refund processing times vary by provider:
The following are generally non-refundable: service fees, processing fees, travel insurance premiums (if not within the free look period), visa processing fees, and certain promotional bookings. Travel Edgepro service fees are non-refundable once booking confirmation has been sent.
Travel Edgepro reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on this page. Your continued use of our services constitutes acceptance of the updated policy.
If you have any questions about our Refund Policy or need assistance with a refund request, please contact our support team — available 24/7 in English and Hindi. We're here to help.